FAQs

Responses to Commonly Asked Questions

We receive many inquiries, and some are more common than others. Below are some of the questions we frequently encounter. If you don’t find your answer here, please reach out to us — we’re always happy to help!

Products

Do you offer any seasonal or limited-time products?

Yes, we offer seasonal and limited-time products throughout the year. These include holiday-themed pastries, cakes with seasonal fruits, and special edition flavors. Follow us on social media or sign up for our newsletter to stay updated on our latest offerings.

Can I request a custom design for cookies or cupcakes?

Absolutely! We love bringing your creative ideas to life. Whether it's custom cookies for a birthday party or themed cupcakes for a special occasion, our talented bakers can design something unique for you.

Are your products suitable for people with dietary restrictions?

Yes, we offer a variety of products for different dietary needs, including gluten-free, vegan, and sugar-free options. If you have specific allergies or dietary requirements, please let us know, and we'll be happy to assist you.

Orders

How far in advance should I place my order for a custom cake?

We recommend placing your custom cake order at least two weeks in advance to ensure availability and give us enough time to create the perfect cake for your event. For large orders or complex designs, a month's notice is ideal.

Can I modify my order after it's been placed?

Yes, you can modify your order up to 48 hours before the scheduled pickup or delivery. Please contact our customer service team as soon as possible to make any changes.

What payment methods do you accept for orders?

We accept all major credit cards, debit cards, and digital wallets like Apple Pay and Google Pay. If you're visiting our store, we also accept cash payments.

Delivery

What are your delivery hours?

Our delivery hours are from 9 AM to 6 PM, Monday through Saturday. We strive to accommodate your preferred delivery time, so please specify your desired time when placing your order.

Do you deliver to offices or corporate events?

Yes, we deliver to offices and corporate events. We offer a range of catering options, including breakfast pastries, lunch platters, and dessert assortments. Contact us for more details and to discuss your event's needs.

What happens if I'm not home when my order is delivered?

If you're not home during delivery, our driver will attempt to leave the order in a safe place, or we will contact you to reschedule. Please provide detailed delivery instructions when placing your order to ensure a smooth delivery process.

Our Commitment

At Sweet Delights Bakery, we are dedicated to crafting the finest, most wholesome baked goods for our customers and community. We strictly adhere to all industry and safety standards to ensure the quality, freshness, and integrity of our products. Additionally, we place great emphasis on continuous improvement and are committed to discovering and implementing new ways to surpass industry standards and exceed our customers' expectations.

  • Location and Hours

  • Address: 123 Sugar Lane, Sweetville, CA 90210

  • Office Hours: 7am-4pm

  • Phone: (702)123-4567

  • Emails: orders@bakeryco.com